Famous western logistic company
Core Responsibilities
1. Lead and manage the KAM team, overseeing key account operations (prioritizing ocean freight services).
2. Act as the primary KAM for top-tier key accounts.
3. Ensure team adherence to internal policies, SOPs for key account management.
4. Establish KPIs and reporting frameworks, monitor volume, profitability and pipeline, drive corrective actions when needed.
5. Collaborate with internal departments to optimize client service and resolve escalated issues.
Core Responsibilities
1. Lead and manage the KAM team, overseeing key account operations (prioritizing ocean freight services).
2. Act as the primary KAM for top-tier key accounts.
3. Ensure team adherence to internal policies, SOPs for key account management.
4. Establish KPIs and reporting frameworks, monitor volume, profitability and pipeline, drive corrective actions when needed.
5. Collaborate with internal departments to optimize client service and resolve escalated issues.